lFor: Greater Baltimore Metropolitan Area Small Businesses
l Agreement Without Agreement
lDesktop PC Support * $ 50 /hour $75 /hour
lServer/LAN/WAN Support ** $70 /hour $90 /hour
lAfter Hours Service Included Add 15 %
l(currently being waived)***
lEmergency Service **** Included Add 30 %
lMinimum Billing for Phone and
lE-mail Support $25 /hour $40 /hour
lMinimum Billing for On-Site
l Service 1 hour 1.5 hours
lTravel Time for On-Site Service Included Billed at 50% of hourly rate
lDedicated Project Manager Included N/A
lPriority Response Time for
lEmergencies Included N/A
lAccess to Network of Local IT
lPartners and Contractors Included N/A
lAnnual IT Audit Included N/A
l Monthly Cost, based on a
lOne-year commitment $ 50/month per PC
Home Users are billed at $32.50 per hour with all incidents having a minimum of one hour. No trip charge if under 25 miles.
* Desktop PC Support includes …Regular maintenance, removal of Spyware, scanning and removing viruses, hardware support, software support, updating operating systems and other relevant software as needed.
** Server/LAN/WAN Support includes …Network connectivity in peer or server centric environment; internet support via Logmein or other remote software; Microsoft Solutions for networks greater than 10 nodes; server maintenance, performance monitoring and testing. Regular maintenance and hardware support, software support, updating operating systems and other relevant software as needed.
***After Hours Service is outside of normal business hours (M-F, 8–8) We currently support outside normal business hours only for onsite support. Logmein will be substituted for on-site support during the hours of 9am – 5pm.
**** Emergency Service is when on-site service is required with less than 4 hours notice.