Virtual System Administrator – Remote Desktop Support

 

Many system administration and technical support tasks can be performed directly on your PCs and servers without the presence of an on-site technician being necessary.

 Advantages
 

  • Better support - "virtual techs" eliminate the difficulties associated with users having to explain what they see on their screens over the phone.
  • Faster problem resolution results from enhanced availability and less scheduling conflicts. Problems are often resolved immediately!
  • Remote desktop management takes away the step of driving to your location and helps reduce your support costs.
  • Scheduled system maintenance such as software & virus definition updates, backup processes, etc. can be done in a more timely fashion keeping your systems out of harm's way.


Setup
Setup of this service requires installation of software on each PC and server computer that needs to be made accessible. This is an easy process and takes only minutes to complete. 

Requirements

The only real requirement for this type of solution is that the software must be installed, the machine must be running and the connection to the internet must be up.

 Summary

This IT solution can provide you with a cost effective way of addressing your technology needs.  It is like having a Network Systems Administrator and a Desktop Support Technician without having to pay a yearly salary.  This technology, coupled with telephone and email support, provides a wide range of coverage for small businesses that cannot afford a full time IT staff. 

 

For Special Monthly rates send email to

bigheadconsulting@yahoo.com